Questions about the product
If you configure an alarm delay in the patient settings, please note that the set values of the yellow and red indicator lights are added together. For example, if you specify a delay of 10 minutes for yellow and 30 minutes for red, you will receive a push notification for a change of status yellow after 10 minutes and a push notification for a change of status red after 40 minutes.
In the app, the yellow indicator light would already be displayed after 3 minutes at the latest, even if the push notification will be sent with the desired delay.
The ThevoSmart Sensor-Mat signals the moisture when at least 10ml of liquid has been spilled on the bed pad. You cannot define any limit values yourself.
As a caregiver you can only change the patient's call name, which is then displayed in your overview. This means that you do not change the call name for the main user or other caregivers.
As a caregiver you will receive push notifications when the patients status changes. As a caregiver, you can view the app content, but you cannot make any changes.
No, ThevoSmart ONE is not a medical device.
Moisture function: From a liquid quantity of approximately 10ml.
Bed Exit function: The bed occupancy notification occurs after approximately 10 seconds. The bed exit time depends on the selected settings. Preset is no delay, so that there will be a notification about the bed exit after approximately 10 seconds (yellow traffic light). A further alarm is issued after 10 minutes if the person has not yet returned to bed (red traffic light). For the yellow as well as red traffic light you have the possibility to set an alarm delay yourself.
Movement function: If too few of the person's own movements are registered, a notification is sent.
Positioning function: You have the option of defining a positioning interval yourself. This selected setting is decisive for the alarm.
Most WIFI routers have a button with the letters WPS on it. Press it until either the button or the according LED on the router lights up. Next, you have to start the WPS connection on the ThevoSmart ONE control unit. Please refer to the manual. The control unit will now automatically pair with your WIFI router.
If you can not find such a button on your router, please refer to the manual for pairing your device manually.
If you do not receive any alarms, please check whether both the mobile device and ThevoSmart ONE have an active internet connection. Next, please check if notifications from ThevoSmart are activated in your mobile devices settings.
The ThevoSmart ONE control box must be placed under or next to the bed in such a way that no danger can arise from the cable.
It is safer to place the bed pad so that the cable is routed on the side of the bed that is not the patient's main exit side.
Also run the cable along the inside of the bed and do not run it along the outside, so that there is no risk of falling.
The usual placement in everyday care is in the buttocks area as the top layer on the sheet/bed sheet. The white cotton side must face up, the blue side down.
You can also place the bed pad under the sheet – this way you avoid that the bed pad loses its position. In this case, please note that the moisture alarm may be delayed.
There are three conceivable scenarios in everyday care:
1) Focus on moisture and bed escape
With the usual placement you have a safe overview of the two functions moisture/incontinence and bed escape.
2) Focus on bed escape
If you have a person in need of care who is frequently out of bed but is not incontinent, the optimal position for the bed pad is in the back area under the top sheet. In this way you avoid that the bed pad slips due to frequent getting up/going to bed.
3) Focus on moisture
Place the bed pad in the buttocks area as the top layer, i.e. on the bed sheet. This is the optimal position if you are caring for a person in need of care who does not leave the bed so often.
Order & Shipping
It is your right to cancel your order from an online shop within 14 days after purchase. If you decide to do so, we kindly ask you to use our Withdrawal Form and send it to us via e-mail or post. We will get in contact with you to arrange everything.
More detailed information on your rights can be found in our Terms and Conditions.
Please contact us and let us know, what it is that you do not like about your ordered products. Maybe we can find a solution that suits you. If not, please use our Withdrawal Form, as mentioned above, to arrange a return.
When choosing a location for the control box, you must ensure that you have an unobstructed radio connection. Therefore, do not use it in a cupboard or metal housings.